FAQ
Add to Cart
Q1: How do I add items to my cart?
A: Click the “Add to Cart” button on the product page. The item will be added to your shopping cart for checkout.
Q2: Can I add multiple items to my cart in one order?
A: Yes, you can add as many products as you like to your cart and proceed with a single checkout.
Q3: How can I change the quantity of items in my cart?
A: On the cart page, use the “+” and “-” buttons next to each product to increase or decrease the quantity.
Q4: How do I remove an item from my cart?
A: On the cart page, click the “Remove” button next to the product you want to delete.
Checkout and Payment
Q1: What is the checkout process?
A: 1.Review the items in your cart.
2.Click the “Proceed to Checkout” button.
3.Fill in your shipping address and contact details.
4.Select your preferred payment method.
5.Click “Place Order” to confirm.
Q2: Does GalaxiesCart offer Cash on Delivery (COD)?
A: Yes, we provide Cash on Delivery service across Pakistan.
Q3: What payment methods are available on GalaxiesCart?
A.
We accept:
1.Cash on Delivery (COD)
2.Bank Transfers
3.Debit/Credit Cards
4.EasyPaisa/JazzCash
Q4: What should I do if my payment fails?
A. If your payment fails but the amount is deducted, it will be refunded to your account within 5-7 business days. For further assistance, contact our support team.
Q5: Will I get a confirmation after making a payment?
A. Yes, you will receive a confirmation email and SMS on your registered contact details after a successful payment.
Shipping and Delivery
Q1: What is GalaxiesCart’s delivery policy?
A: We deliver orders within 3-5 business days. However, delivery time may vary for remote areas.
Q2: Are there any shipping charges?
A: Shipping charges depend on your order value and location. The charges will be clearly mentioned during checkout.
Q3: Does GalaxiesCart offer international delivery?
A: Currently, we deliver only within Pakistan.
Q4: Can I change my delivery address after placing an order?
A: If your order hasn’t been shipped, you can contact our support team to update your delivery address.
Q5: What should I do if my package is delayed?
A: Delays may occur due to unforeseen circumstances. You can track your order using the “Track Order” page or contact our support team for assistance.
Returns and Refunds
Q1: How can I return a product?
A: You can request a return within 7 days of delivery by contacting our support team. The product must be in its original packaging and unused condition.
Q2: How long does it take to get a refund?
A: Once your return is approved, the refund will be processed within 5-7 business days and credited to your account.
Q3: What if I receive a damaged or incorrect product?
A: If you receive a damaged or incorrect product, contact our support team with photos of the item. We will provide a replacement or refund.
Q4: Can I exchange a product?
A: Yes, if the product is eligible for exchange, you can request it by contacting our support team.
Account and Order Tracking
Q1: Do I need an account to shop on GalaxiesCart?
A: No, you can shop as a guest. However, creating an account allows you to easily track and manage your orders.
Q2: How can I track my order?
A: Go to the “Track Order” page on our website, enter your tracking ID, and view the real-time status of your order.
Q3: Will I get updates after placing my order?
A: Yes, you will receive email and SMS updates about your order’s progress.
Q4: Can I delete my GalaxiesCart account?
A: Yes, if you wish to delete your account, contact our support team for assistance.
General FAQs
Q1: Does GalaxiesCart offer discounts and deals?
A: Yes, we frequently organize discounts and sales. Stay updated by checking our website and social media pages.
Q2: Are the products on GalaxiesCart authentic?
A: Yes, GalaxiesCart ensures that all products sold are 100% genuine and high-quality.
Q3: How can I contact customer support?
A: You can reach our support team via email at support@galaxiescart.com