Refund and Returns Policy

Refund and Returns Policy

At GalaxiesCart, we are committed to ensuring that your shopping experience is as smooth and satisfying as possible. While we strive to provide the best products and services, we understand that sometimes things may not work out as expected. That’s why we have created a transparent and customer-friendly Return & Refund Policy to ensure that you have peace of mind when shopping with us.

If you’re not fully satisfied with any product you purchased—whether it’s clothing, jewelry, gifts, decor, teddy bears, shoes, tech essentials, gym essentials, or any other item—you can easily return or exchange the product based on our guidelines.

Returns Made Simple

We believe in offering a hassle-free return experience for all our customers. If you need to return an item, we allow a generous 10-day return window starting from the date of receiving your product. Whether the product doesn’t fit, isn’t what you expected, or simply isn’t right for you, we’ve got you covered.

Here’s how to get started with the return process:

1. Contact Us: Please reach out to our dedicated customer support team at [Galaxiescart within 10 days of receiving your order. Let us know your reason for the return and provide your order details.
2. Return Authorization: After contacting us, we will provide you with a Return Authorization Number and step-by-step instructions on how to return the product. Please make sure to include the original packaging, tags, and accessories, as this helps speed up the return process.
3. Return Shipment: After receiving your return authorization, you can send the product back to us. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
4. Inspection of Product: Once we receive your return, our team will inspect the product to ensure it is in unused, original condition (including all tags and packaging). If the product meets the return criteria, we will proceed with your refund or exchange request.

Refund Process

Once your return is accepted, we will begin processing your refund. GalaxiesCart strives to ensure a smooth and quick refund process:

• Processing Time: Refunds are usually processed within 7 to 10 business days from the date we receive the returned product.
• Refund Method: The refund will be issued to your original payment method, whether that’s via credit/debit card, bank transfer, or any other form of payment used for the initial purchase.
• Refund Amount: Your refund will include the product price, minus any shipping costs (both original and return shipping costs, unless the return is due to an error on our part, such as defective or incorrect items).

Please note that it may take an additional 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

While we accept returns for most items, there are some exceptions. These products cannot be returned for hygiene or safety reasons or due to their nature. The following items are non-returnable:

• Personalized or Custom Products: Any product that has been customized or made to your specifications (e.g., personalized jewelry, gifts, or apparel).
• Gift Cards: Both physical and digital gift cards cannot be returned or refunded.
• Health and Hygiene Products: Items such as underwear, lingerie, and any other personal care products for health and hygiene reasons.
• Sale or Discounted Items: Products purchased during special sales or at discounted prices may not be eligible for return.

If you have any doubts about whether an item can be returned, please feel free to reach out to us before making your purchase.

Damaged or Defective Products

We take great care in ensuring that all products are delivered in perfect condition. However, if you receive a damaged or defective product, we will take full responsibility for it.

• Report Within 7 Days: Please notify us within 7 days of receiving the damaged or defective item. You can email us at [email address] or contact us at [phone number].
• Return or Replacement: We will offer you a full refund or a replacement, depending on your preference. In cases where you receive a defective item, we will cover all shipping costs for the return.

We are committed to making things right if you receive a damaged product, and our team will ensure you’re fully satisfied with the solution.

Shipping Charges

• Return Shipping: Return shipping costs are generally the responsibility of the customer. However, if the product is defective or if we made an error with your order (wrong item, damaged product, etc.), we will cover the return shipping costs.
• Original Shipping Fees: Please note that original shipping charges are non-refundable unless your return is due to a defective or incorrect product.
• Shipping Insurance: We recommend shipping insurance for returns of higher-value items as we cannot guarantee we will receive returned goods.

Exchanges

If you’d like to exchange a product for a different size, color, or model, please get in touch with our customer service team. We’ll guide you on availability, stock, and the exchange process. Depending on stock availability, exchanges will be processed promptly.

Our Guarantee to You

At GalaxiesCart, we aim to provide you with products of the highest quality. If, for any reason, you are not satisfied with your purchase, our clear and simple return/refund process ensures you are treated fairly.

We value your business and strive to ensure a pleasant shopping experience from start to finish. If you ever have any questions, concerns, or need help with your order, our customer service team is always ready to assist you.

If you need further assistance or have any questions about our policies, don’t hesitate to contact us. We are here to help!

Contact Details:

• Email: [Galaxiescart@gmail.com]
• Phone: [+92 328 188 8185]
• Customer Support Hours: Monday to Friday: 10:00 AM – 7:00 PM (PST), Saturday: 11:00 AM – 4:00 PM (PST)